1.企業用AI客服不要包山包海的回答，只要回答自己公司相關問題便可以.
2.因為客戶常會認為AI無所不能,所以就天馬行空的問很多問題,要知道,每回答一次都要付費給OpenAI的.
3.要在AI+人+程式邏輯中去找到平衡點.
4.適當使用超連結,導引出來讓客戶慢慢看,特別是千言萬語的產品介紹和說明。
通常企業專用客服AI ,不外乎是 公司基本資料、產品說明、價錢、如何付款、如何購買、如何安裝或運送、交期多久、售後服務 等問題。
您可以在這相關問題上測試機器人，但問問題的問句,可以是相關的便可，AI會判別，不用像以前一樣一定要完全匹配。
1. When enterprises use AI customer service, they don’t have to provide comprehensive answers. They only need to answer questions related to their own company.
2. Because customers often think that AI is omnipotent, they ask a lot of questions without thinking. You know, you have to pay OpenAI for every answer.
3. Find the balance point between AI + human + program logic.
4. Use hyperlinks appropriately to guide customers to read them slowly, especially product introductions and descriptions that are thousands of words long.
Usually, enterprise-specific customer service AI is nothing more than basic company information, product description, price, how to pay, how to purchase, how to install or ship, how long the delivery is, and after-sales service. You can test the robot on this related question, but the question sentence can be relevant, and the AI will judge it. It does not have to match exactly like before.